Only if the books are damaged then our Return/Replacement/Refund policy will be applicable. It is valid for three days. We are unable to offer you a refund or exchange after 3 days have passed since delivery.
The consumer is required to record a brief video of the order being unpacked. The unpacking video is mandatory if the consumer wants to return/replace or request a refund.
Customers without the unpacking video will not be eligible for any refund from us.
In addition to the above issues, a reshipment/refund will be granted in cases of “Missing Book” or “Wrong Book Delivered”. This also requires the unpacking video.
7–14 Days
Online Payment → Same mode | COD → UPI/Bank Transfer
Our courier boy will pick up the “Returned Book” from the customer’s doorstep, and we will bear the shipping cost.
Customers will receive a full refund if a package is returned due to courier issues. If the customer refuses the order or enters wrong details (wrong contact or wrong pin code), the shipping charges will be deducted from the refund.
Customers must drop an email at sanjeev@hrdbooks.com to claim returns/refunds/replacements.
On receipt of the cancellation notice, we shall cancel the order and refund the entire amount if the order has not been processed. Cancellation cannot be made once the products are shipped. In such cases, only a replacement request can be initiated after receipt of the products.
Cancellation before shipment → Refund via original payment mode (Prepaid) or Store Credit (COD).
Hrdbooks reserves every right to decide the compensation method. Refunds will be processed immediately if the issue is genuine.